Privacy policy

Privacy Policy

At Graphic Rewilding, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and share your personal data when you use our website and online store, in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: (Name, email address, phone number, shipping address, billing address)

• Payment Information: (Credit/debit card details, bank account information)

• Order Details: (Purchased items, transaction history)

• Website Usage Data: (IP address, browser type, device information, browsing actions)

• Communication Preferences: (Subscription to newsletters, customer service requests)

2. How We Use Your Data

We use your personal data for the following purposes:

• Order Processing: To process and fulfill your purchases, and provide customer support.

• Payment Processing: To securely process payments through third-party payment providers.

• Shipping and Delivery: To ensure your orders are delivered to the correct address.

• Marketing Communications: To send you our newsletter, with your consent. You can opt-out at any time.

• Website Improvement: To analyze website usage and improve our services.

• Legal Obligations: To comply with applicable laws, such as tax and accounting regulations.

3. Legal Basis for Processing Data

We process your data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or marketing communications.

• Contractual Necessity: To fulfill your order and provide customer service.

• Legal Obligation: To comply with tax, legal, and regulatory requirements.

• Legitimate Interests: To improve our website and ensure the security of our services.

4. Data Sharing

We may share your personal data with:

• Service Providers: (e.g., shipping companies, payment processors) to process and deliver your orders.

• Legal Authorities: If required by law or to protect our rights and interests.

We will never sell your personal data to third parties.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting requirements. For example, we retain your order history for tax purposes.

6. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.

• Rectification: You can ask us to correct any inaccurate data.

• Erasure: You can request that we delete your personal data, subject to certain conditions.

• Restriction of Processing: You can ask us to limit how we process your data.

• Data Portability: You can request that we transfer your data to another service provider.

• Objection: You can object to our use of your data for direct marketing purposes.

To exercise any of these rights, please contact us here.

7. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies

Our website uses cookies to enhance your browsing experience and provide a more personalised service. Cookies are small text files that are placed on your device when you visit a website. They help us recognise your device, improve website functionality, and gather information about how you use our site.

a. Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas (e.g., shopping cart or account).

• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website’s performance.

• Functionality Cookies: These cookies allow us to remember choices you make on our website (e.g., language preference, login details) to provide a more personalised experience.

b. Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

For more information on how to manage cookies, visit www.aboutcookies.org or consult the help section of your browser.

c. Consent to Use of Cookies:

When you first visit our website, we will request your consent to use non-essential cookies. You can modify your consent preferences at any time by adjusting your browser settings or by following the instructions in our cookies banner.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us here.